There's something tremendously satisfying about really helping someone. These days my joy is in helping others navigate their way through web 2.0 challenges. Maybe that's because I know what a little knowledge and confidence in that realm can open up for them.
In the last few days I've helped several people get their bearings in Second Life - get their avatar to look the way they want it, learning to move around and use the menu controls, etc. I love seeing people gain confidence in themselves and enjoy participating in that magical world, but I think my favorite thing is helping people get to grips with blogging.
Each blog is as unique as its author, so it's important that the design and structure of a blogging platform be totally aligned with what the blogger wants to say; what kind of experience they want to convey and evoke in their readers.
Whether it is something as simple as customizing an RSS feed or helping someone through the initial stages of conception, there's something fascinating for me about my work with blogging. Blogging is so personal in many cases, so creative and authentic and raw - something new venturing out into the world, a harbinger of fresh wisdom and beauty and knowledge. There's a particular thrill for me in having a part in introducing these new voices and their new visions.
One thing I've found is that no one knows it all. We can always learn from each other, and I love being part of the chain of sharing what I have learned as much as I enjoy learning from others. This flow of generosity and freedom is really the essence of the gift economy upon which so much of web 2.0 rests, whether or not money is involved.
There's something deeply magical about this, and it goes far beyond web 2.0. In fact, part of the power of web 2.0 may be in its awakening of this deeply human impulse to share what we know with each other. Whatever it is, it sure feels good to me, and I plan to continue being of help when I can, as long as I can.